Showing posts with label Mulberry Satchel. Show all posts
Showing posts with label Mulberry Satchel. Show all posts

Sunday, October 10, 2010

Target - Mulberrys Gone - Customer Service Useless

Uh oh, Target, you messed with the wrong online shopper:

"Even though I had a highly coveted Mulberry Satchel, not the patent or leopard, but velvet, a good choice in this season's highly touted fabric, in my Target shopping cart, Target unceremoniously dumped it out as I was trying to check out. Waste of time for this heavily promoted alleged bonanza from the luxe English line. I called Target to complain. How many bags were available from the get-go? The call center girl Terry told me she had no idea why, but it was now sold out. I wanted to know why they heavily promoted an item and how many pieces did they originally have to offer and why my merch was dumped - this had never happened before at another retailer. I asked for a manager, but there was none available - turns out that it was too early for the call center on the Caribbean. The Gilt promotion of the Mulberry sold out within a minute or two. If it sounds too good to be true.... Companies should come clean - stop hyping these promotions if they have limited stock or be candid about how much they do have - like holiday door busters "limited stock" and each store may only have 50 items. Make nice to customers if you desire their patronage."

~Nancy Brenner